Privacy Policy
The website (including both desktop and mobile versions) and the mobile app “Big C at Your Fingertips” (hereinafter collectively referred to as “Big C”) are committed to protecting the privacy of customers’ personal information.
Please read the Privacy Policy below before accessing any other content to understand the commitments we make in order to respect and safeguard the rights and interests of our users.
Collection of Personal Information
The information we collect helps us to:
Assist customers with product purchases.
Respond to customer inquiries.
Provide customers with the latest updates and information.
Review and improve the content and interface of the website and app.
Conduct promotional activities related to Big C products and services.
To access and use certain services on our website and app, you may be asked to register personal information (full name, contact phone number, email, etc.). All submitted information must be accurate and lawful. Big C is not responsible for any legal issues arising from incorrect information provided by users.
We may also collect information about your visits, including pages viewed, links clicked, and other connection-related data. Additionally, we collect browser information each time you access Big C, including IP address, browser type, language, access time, and the addresses visited by your browser.
Use of Personal Information
Big C collects and uses your personal information for appropriate purposes and in full compliance with this Privacy Policy.
When necessary, we may use this information to contact you directly via email, phone, or text messages. You may also receive emails containing product or service updates, upcoming event information, or recruitment notifications if you have subscribed to our mailing list.
Sharing Personal Information
Except as described under Use of Personal Information above, we commit not to disclose your personal information externally.
In some cases, we may hire an independent entity to conduct market research projects, in which case your information will be provided solely for the purpose of completing the project. Third parties are bound by confidentiality agreements and may only use the information for the intended project.
We may disclose your personal information when necessary in cases such as:
(a) required by law enforcement or regulatory authorities;
(b) to protect our legitimate rights under the law;
(c) emergency situations necessary to protect the personal safety of Big C members.
Accessing Personal Information
At any time, you may access and edit your personal information through the appropriate links we provide.
Security of Personal Information
By submitting personal information to us, you agree to the terms outlined above. Big C commits to protecting your personal information by all reasonable means.
We also recommend that you follow these guidelines to safeguard your personal information:
Do not disclose your username/login name and/or password to anyone or in publicly visible places.
Avoid using easily identifiable information (e.g., name, birth date, phone number) when creating a password.
Log out of the system and browser when leaving your computer, even for short periods. If using a shared computer, log out completely from all open websites.
If you suspect your password has been compromised, change it immediately and notify Big C for support if necessary.
In cases of unauthorized or illegal transactions or use of your account or personal information due to negligence or intentional actions, you may be held responsible under applicable laws for any resulting losses.
Use of Cookies
Cookies are text files placed on your hard drive by a web server. They do not run programs or introduce viruses to your computer. Cookies are assigned to your computer and can only be read by the web server that issued them.
Big C uses cookies to personalize and maximize your online experience without requiring re-entry of previously provided information.
You may accept or refuse cookies. Most browsers accept cookies automatically, but you can adjust settings to reject all cookies if desired. However, refusing cookies may affect certain services and features on Big C that depend on them.
Spam Policy
Spam refers to emails falsely claiming to be sent by Big C. Big C only sends emails when you have registered or used our services.
We do not sell, lease, or share your email with third parties. If you receive unsolicited emails from us due to unforeseen reasons, please click the unsubscribe link or notify Big C directly.
Changes to Policy
We may update this Privacy Policy at any time without prior notice to meet Big C’s operational needs or customer feedback. Updated policies will include the “Last Updated” timestamp below.
This Privacy Policy applies solely to Big C and does not cover third-party advertisers or linked websites. We encourage you to review third-party privacy policies before providing personal information. Big C is not responsible for the content or legality of third-party websites.
Contact Information
We welcome feedback or inquiries regarding this Privacy Policy. For any questions, please contact:
Email: lotusshelpline@lotuss.com.my
Hotline: 1300 13 1313